FAHHA is committed to providing good quality homes and an excellent service. Sometimes things go wrong and, when that happens, we want to put things right as quickly as possible. To find out how to contact us about a complaint and how our complaints process works you can view and/or download our Complaints Policy here and our Complaints Procedure here.
We’re a member of the Housing Ombudsman Service which is set up by law to look at complaints about registered housing organisations and provide an independent and impartial service to resolve disputes. You can contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. You can contact the Housing Ombudsman Service in four easy ways:
We carry out an annual self-assessment against the Housing Ombudsman’s Complaint Handling Code and you can read our latest self-assessment for 2023/2024 here.
Our Annual Complaints Performance and Service Improvement Report contains full details of our complaint performance from 1 April 2023 to 31 March 2024, as well as a response from our Board. Read the Annual Complaints Performance and Service Improvement Report for 2023/2024 here.
