Our Complaints Procedures.

FAHHA is committed to providing good quality homes and an excellent service. Sometimes things go wrong and, when that happens, we want to put things right as quickly as possible. To find out how to contact us about a complaint and how our complaints process works you can view and/or download our Complaints Policy here and our Complaints Procedure here.

We’re a member of the Housing Ombudsman Service which is set up by law to look at complaints about registered housing organisations and provide an independent and impartial service to resolve disputes. You can contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. You can contact the Housing Ombudsman Service in four easy ways:

  1. Email
  2. Call them on 0300 111 3000
  3. Write to them at Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
  4. Follow this link: Contact us | Housing Ombudsman Service

You can view and/or download our Housing Ombudsman Complaint Handling Code Self-assessment 2023 here.

Our Complaints Procedures
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